Ticket anatomy
Parse marketplace event streams into kitchen, handover, and travel clocks. You will fail a quiz if you still report a single “ETA.”
Flagship course
Bangkok Metro Dispatch Intelligence
For ops leads who already have a live map and still cannot explain Friday 19:40. You will leave with a heatmap, a written SLA, and one limitation you would actually tell a founder.
What you will be able to do
- Join order, rider, and weather tables without destroying timestamps.
- Draw pickup clusters that respect soi geometry, not amphoe centroids.
- Write rain-aware SLA bands that do not silently punish kitchens.
- Separate ticket-to-bag time from bag-to-door time in every report.
- Quantify rider idle minutes by block, not by city average.
- Present a dispatch change with a cost, a risk, and a kill criterion.
- Spot when GPS jitter is masquerading as demand.
- Hand a founder a one-page limitation note instead of a vanity chart.
Modules
Soi-grain heatmaps
Build the Heatmap Studio board: demand, supply, and wait overlays. Bangkok teaching set includes a two-block hotel porte-cochère trap.
Rain, festivals, and SLAs
Join Thai Meteorological alerts and local festival calendars. Design SLA bands that widen in rain without hiding kitchen failure.
Dispatch desk defence
Ship a working desk, a written limitation, and a 20-minute stand-up. Peers score whether they would run Friday night on your rules.
Nalinee Srisuk
Former dispatch lead for a Bangkok multi-brand marketplace. She still rides one Friday a month so the soi examples stay current. Nalinee does not teach SQL theatre; she teaches which join you are allowed to trust before a monsoon cell hits Khlong Toei.
Informational pricing
Flagship tuition is listed as ฿48,500 for the 11-week studio, or ฿6,200 if you only audit recorded modules without critique. These figures are informational. This site does not process payments or run checkout.
Corridor Pass and Grid Atelier bundles on the pricing page include this course. If you need an invoice conversation, use the form — we reply within two working days.
Questions we actually get
Do I need a data team already?
You need export access to order and rider events, even if it is a weekly dump. If your only view is a vendor dashboard with no timestamps, this course will frustrate you — that limitation is real, and we will say so on a discovery call rather than pretend SQL can invent clocks.
Is the teaching set only Bangkok?
The flagship uses Bangkok metro logs as the spine. We add Chiang Mai Sunday-market slices in weeks 6–7 so you see how vendor close-times differ. We do not claim coverage of every Thai city.
Will this replace my BI tool?
No. You will leave with methods and a desk layout. Tableau, Metabase, or a notebook can host it. We are not a software vendor.
Reviews for this syllabus
“Week 4’s porte-cochère example was uncomfortably close to our Asok pickup. I changed the cluster the same night. The rain join still feels fiddly if your weather feed is hourly rather than nowcast.”
Krit W., dispatch manager, Bangkok
Anonymous client in multi-brand kitchens: the ticket anatomy module stopped our Friday war-room from yelling at chefs when the lag was two streets over.
Nalinee is precise. Homework volume is high. I would not take this during a product launch week.
Siri · Phuket